The BPO Certification Institute, Inc. is the world’s largest BPO Certifications body. Based out of Texas in United States, BCI offers human competence and enterprise-level certifications for professionals and BPO organizations respectively. Backed by the most comprehensive 8-tier Human Competence Standards, BCI offers 8 Certification programs for BPO professionals. On the enterprise side, BCI offers the T3M (Talent Management Maturity Model) and the DCMM certifications. T3M proves the competence of a BPO outfit’s Talent Management systems whereas DCMM is the Delivery Capability Certification as relevant for a BPO company.

Hero Mindmine has been appointed as BCI’s exclusive Certification Training Provider partner for India. This partnership makes it possible now for Indian BPO industry to adopt global certifications for its professionals and processes.


For more on BCI, please log on to www.bpocertifications.com

CapitalH is a one of Asia’s leading Human Capital consulting organizations with unique abilities in human performance management, competence measurement, talent systems development, Employer Branding, organization climate and culture management, employee satisfaction assessment and Attrition Management. It has advised clients cutting across complex domains like retailing, precision engineering, automobiles, power transmission and business education.

CapitalH’s prowess in its area can be gauged from the fact that it is not only the Competence Research partner of the global body BCI – the BPO Certifications Institute, Inc., USA, but also its business management partner for the Asian region. CapitalH handles the BCI processes of partner appointment and credentialing systems establishment in the Asian region.

A part of the Texas-based Eastern Capital Partners and earlier known as SkillRoots MaxLearn, CapitalH owns well-heeled sets of intellectual properties in the form of Capacity Building methodologies, client-site solution implementation models, process status and health-check tools and HR systems building blocks.

CapitalH is advising Hero Mindmine on several fronts including BPO Certifications marketing and employability enhancement & testing in India.

For more on CapitalH, please log on to www.capitalhglobal.com

The City and Guilds of London Institute (City & Guilds) is a UK examining and accreditation body for vocational, managerial and engineering training, offering over 500 qualifications in 28 industry areas, spanning from entry level to the equivalent of a postgraduate degree.


Incorporated in 1880, the City and Guilds of London Institute was granted its Royal Charter (RC117) by Queen Victoria in 1900. The Institute's president is HRH The Duke of Edinburgh (who has served in this role since 1951), and the current Chairman of Council is Michael Howell.


Although City & Guilds offers a large number of specific examinations, it is also an accreditation agency ensuring that qualifications bearing its approval reach the appropriate standard. Over 1.5 million learners work towards City & Guilds qualifications every year.


For more on City & Guilds programs, please log on to www.city-and-guilds.co.uk





DyNed International is among the world’s most renowned English Language training companies. It is based out of California and its courses have won more than 40 international awards. DynEd's research-based courses cover all proficiency levels and include a range of age-appropriate courses, from kids in school to adults in leading corporations. In addition, DynEd courses are supported by an award-winning Records Management System, Mastery and Placement tests, and extensive teacher-support materials, including teacher-training and mentoring.


For more on DyNed, please log on to www.dyned.com

ETS is a world leader in assessments. With products like TOEFL, GMAT, AP, SAT and many more, it has virtually single handedly installed a new international order when it comes to assessing learning outcomes and admission eligibilities in higher education. More than 2,500 employees work at ETS's offices throughout the United States and the world. A not-for-profit body, ETS has collaborated with Hero Mindmine to develop and diffuse innovative assessment solutions for the Indian industry.


For more on ETS log on to www.ets.org

The Government of China and its partner bodies have initiated several programs across schools, colleges and even in offices to equip people with English language skills so that the country can become capable of servicing the business processing needs of the English speaking West, which incidentally imports almost 88% of the total BPO services globally produced.

Indeed, it is thinking long term as well and that is why the government-promoted Institute of Sozhou Software, SISPARK has established a win-win cooperation relationship with the Indian BPO training giant, Hero Mindmine Institute Limited. ISS plans to establish a China-wide network of BPO Training infrastructure under technical guidance from Hero Mindmine, which is a part of the USD 4 bn HERO Group, and is among Asia’s largest training companies.

Hero Mindmine, deploying its vast knowledge and experience of BPO training, will not only train strategically identified talents over the next one year, but will also team up with the ISS to establish a network of BPO Training academies across China.

For more on Suzhou Industrial Park log on to www.sipac.goc.in