It has been appointed as the exclusive Certification Training
Provider of BCI – BPO Certification Institute, Inc.,
the world’s largest BPO certification body from the
United States. This partnership has enabled us to launch
certification programs for 7 different levels of BPO professionals.
BCI professional Certifications are backed by the world’s
most comprehensive Human competence Standards system. This
8-tier structure covers all possible BPO competence areas
and deploys evolved assessment models to evaluate levels
of competence exhibited.
These certification programs are: CCIP
(Certified Customer Interaction Professional); CCIS
(Certified Customer Interaction Specialist); CBTS
(Certified BPO Team Lead Specialist.); CBOM
(Certified BPO Operations Manager); CBTP
(Certified BPO Training Professional); CBPS
(Certified BPO Training Specialist); CBQP
(Certified BPO Quality Professional) .
Global BPO Certifications are a new phenomenon in India
and like in the west, are expected to create that necessary
bottom-line on people-quality consciousness. BCI, through
its professional certifications, expects to establish a
qualification standard for various employee levels in a
typical BPO company. Similarly, a number of BPO organizations
have expressed optimism that certifications can be deployed
as a promotion yardstick, as performance rewards and even
as devices to control attrition.
In association with BCI, Hero Mindmine has also developed
2 new Fresh Agent development programs – BReady and
BPOPassport, through which aspiring BPO talents will be
trained for the industry and will also be CCIP certified
under BCI.
The real utility of the BCI CCIP certification, which is
first-of-its-kind offering in India for BPO freshers, is
that it covers domains other than call centers and contact
centers and therefore, a CCIP-certified fresh talent is
fit for hiring across most types of BPOs.
Write to us @ info@heromindmine.com
to know more about our certification programs and how can
you and your organization benefit from them.
